EXCERSICE E.-

How I dealt with the problems:

To deal with the problems, I had to think very well what I was going to do, what is the best for the company and try to not damage the relationship with our suppliers.

EXCERSICE F.-

Draft a short report to your boss explaining how you dealt with the problems, remembering he is Max’s father.

REPORT

From: Luz Maria Aniceto, Buying Department’s Manager.

To: Peter Robertson, Managing Director.

Date: January 20^th 2011

Problems with the order

As you most know, during my absence, we had some misunderstandings with the recent order of cables made to, according to my assignment to Max, UNIFLEX, but it was made to Uniplex.

I want to inform you that the problem has been solved, we negotiated a lower price with UNIFLEX and they accepted, and we canceled the order to Uniplex, which generated a 10% commission.

Luz Maria Aniceto

Buying Department's Manager