EXCERSICE E.-

How I dealt with the problems:

To deal with the problems, I had to think very well what I was going to do, what is the best for the company and try to not damage the relationship with our suppliers.

EXCERSICE F.-

Draft a short report to your boss explaining how you dealt with the problems, remembering he is Max’s father.

REPORT

From: Luz Maria Aniceto, Buying Department’s Manager.

To: Peter Robertson, Managing Director.

Date: January 20^th 2011

Problems with the order

As you most know, during my absence, we had some misunderstandings with the recent order of cables made to, according to my assignment to Max, UNIFLEX, but it was made to Uniplex.

I want to inform you that the problem has been solved, we negotiated a lower price with UNIFLEX and they accepted, and we canceled the order to Uniplex, which generated a 10% commission.

Luz Maria Aniceto

Buying Department's Manager

UNIT 8: WHAT KIND OF PROBLEMS MIGHT PEOPLE EXPECT IN THESE DEPARTMENTS OF A COMPANY?

UNIT 8: WHAT KIND OF PROBLEMS MIGHT PEOPLE EXPECT IN THESE DEPARTMENTS OF A COMPANY?

Accounts: Misunderstandings with the accounts.

Personnel: To have problems among them, like fights or problems with the company, like strikes.

Sales: Give the wrong product to the costumer or charge the wrong price.

Warehouse: Bad control of entrances and outputs of products.

Factory: Bad quality in the products or in the material that is used to make it.

Transport: Bad quality in the services or in the units.

Purchasing: Buy something that wasn’t the expected. Get a wrong order; it could be the wrong items, wrong quantity or bad quality.

Email to UNIPLEX:

From: Zenith International.

Subject: Order Number 1

Date: January 20^th 2011

Dear Mr. Conti:

I’m not quite sure how to put this, but there’s been a misunderstanding with our order and I need to cancel it.

We will pay any commission for canceling, just send us the invoice, and we will proceed to pay.

Please accept my apologies and have a nice day.

Sincerely yours:

Zenith International’s Buying Department Manager.

excersice B

• WE WILL TRY TO NEGOCIATE A LOWER PRICE FROM UNIPLEX
• WE WILL VISIT THEM WHILE WE ARE IN ITALY NEXT WEEK

 VISIT TO UNIFLEX

Zenith international: Hi lucia, how are you? 

Lucia: Iam fine.

Daiana: I need to talk to you aout the last order. see... uniplex is offering us the same items that you, and they are 7 1/2 %lower than you, What do you suggest we can do?

Lucia: let me think... probably, I could offer you 8% less than they, no less.

Daiana: mmm, I like the idea, because you are our long time supliers, and we know the quality of your products and service.

VISIT TO UNIPLEX

Daiana: Hi Mr. Pier, can i talk to you?

Piero: Hi Daiana, sure, come in.

Daiana: Im not quite sure how to put this but there are been a misunderstanding with the orders, and we need to cancel the order. Im realy sorry.

Piero: Are you sure? we are offering quality and good service, and if you need something in the future dont doubt calling us.

Daiana: Ok.thak you and again accept our apologies.

Piero: OK good bye.

Daiana: Good bye.

E-mail

TO: LUCIA DONATO, UNIFLEX

FROM: DAIANA CALIMBA, ZENITH INTERNATIONAL

DEAR LUCIA:

The reason of this e-mail is to talk about the last order. you see: UNIPLEX is offering to us the same items that you, but with a 7 1/2% lower price.We would like to negociate your price for it to make it lower.

I hope to hear for your answer soon.

Sincerely yours:

Zenith International buying dept.

 

NIBE PLAN

BLOG--NIBE
(Los alumnos deberán hacer un blog donde subirán todos los trabajos de análisis, síntesis y ensayos y entregar links para ser revisados por los maestros).
QUESTION: UNIT 8.
WHAT KIND OF PROBLEMS MIGHT PEOPLE EXPECT IN THESE DEPARTMENTS OF A COMPANY?
1. Accounts /Personnel / Sales / Warehouse /Factory /Transport / Purchasing
1. look for information about each department
http://www.essays.se/about/problems+in+company/

http://www.inc.com/magazine/20040201/nbrodsky.html#
www.essays.se/about/problems+in+company/ -
http://www.fastcompany.com/magazine/140/made-to-stick-stop-solving-your-problems.html
(entrar hacer comentarios que serán checados por los maestros.)

QUESTION: UNIT 9.
WHEN WAS THE LAST TIME YOU TRAVELLED TO ANOTHER COUNTRY (OR ANOTHER PART OF YOUR COUNTRY ) WHAT DID YOU DO THERE?
MAKE A BUSINESS TRIP PLAN OR PROJECT TO DIFFERENT COUNTRIES.
1. Look for information about cities, hotels, flights, rates etc.
http://travel.hotels-and-discounts.com/hotel/searchresults?currencyCode=MXN&userCity=san+francisco%2CCA%2CUS&additionalDataString=additionalData2%7C221684461%7C%7CadditionalData1%7CsME396666966067867%7C%7CvrBookingSource%7Cnull&locale=es_MX_MX&searchParam=5603B51F-EFAE-483E-9073-E7CECB95F048&searchType=DESTINATION&cid=59562
http://www.allcountries.org/maps/north_america_maps.htmlhttp://www.photius.com/wfb2001/airport_codes_alpha.htmlwww.swlauriersb.qc.ca/english/.../travelwq.htmwww.beth.k12.pa.us/schools/.../kgwebquest.htm- www.beth.k12.pa.us/.../kgwebquest/kgwebquest.htm - iw3c2.cs.ust.hk/WWW5/www5conf.inria.../Overview.htmlcmcweb.lr.k12.nj.us/webquest/reca.htm - www.sdst.org/shs/library/ancientwq.html - jknowles42.tripod.com/travelagentwebquest
QUESTION: UNIT 10:
WHICH ARE SEVEN PRODUCTS, (GOODS AND SERVICES) THAT ARE PRODUCED OR PROVIDED IN YOUR CITY OR REGION? AND WHAT COMPETITION DOES EACH PRODUCT FACE?
1. Look for information about different brands, types, image and advertisement as well as potential customers.
http://caplen2007.blogspot.com/2007/12/webquest-el-marketing-mix_13.html
(Blog --web quest to make)
http://www.websitemarketingplan.com/
http://www.marketing-xxi.com/
http://www.monografias.com/trabajos7/mark/mark.shtml#mix
http://es.wikipedia.org/wiki/Marketing#Concepto
http://www.marketingdirecto.com/
http://www.marketinet.com/ebooks/manual_de_marketing/manual_de_marketing.php

QUESTION UNIT 11:
How would you hold a meeting to organize social event s ( a company picnic, a departmental party, a group social evening, a class excursion, a congress.?
1. First of all, draft an agenda to include all the most important points or steps to follow up.
2. organize a video conference. (invite whomever you want)
http://bl159w.blu159.mail.live.com/default.aspx?rru=getmsg%3fmsg%3d9DBA0C86-189A-11E0-9D4C-00215AD7130E
(Regional library)
http://www.google.com.mx/search?source=ig&hl=es&rlz=1G1ACAW_ESMX414&q=different+kinds+of+meetings+&btnG=Buscar+con+Google&aq=f&oq=
PDF FILE
http://www.meetingsupport.org/node/410 http://www.brighthub.com/office/entrepreneurs/articles/82887.aspx

(BLOG, TO COMMENT)

QUESTION UNIT 12:
WHICH OF THE PRODUCTS YOU USE EVERYDAY DO YOU KNOW HOW TO USE ?
1. Find about at least 5 diagrams or processes, and explain in your own words how the product works.
http://www.easycomputertips.com/article-howtouseyourpc-thebasics.html
http://www.helping-you-learn-english.com/how-to-use-a-photocopier.html
http://www.youtube.com/watch?v=W8BkQQGus88
(videos you tube how to…)

QUESTION UNIT 13:
WHAT IMPRESSION DO YOU TRY TO GIVE IN AN APPLICATION LETTER?
1. Find about people´s attitude on next points, by making some interviews. (at least 10).
Working under stress, dealing with people in English, travel, work experience, health, working with other people, administration, education and training, personality and present job.
http://jobsearch.about.com/od/jobapplications/Job_Applications.htm
http://www.bls.gov/oco/oco20043.htm

QUESTION UNIT 14:
WHICH ARE THE BENEFITS OF NEW FIVE PRODUCTS YOU´VE RECENTLY BOUGHT?
1.First of all find about the wholesale price/ the recommended retail price/ how quickly the goods could be shipped/ what kinds of customers the products would appeal to/ why your customers might find the product attractive/ how each item is packed/ if the product is supplied complete and ready to use/ where the product is manufactured and how.
2. List the features and benefits of the products.


QUESTION UNIT 15:
WHICH IS YOUR SPECIAL PROJECT?
1. Exposition about the product.
Publicado por amcd040550 en 13:57 0 comentarios
miércoles 8 de diciem

viernes 14 de enero de 2011

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visit this blog.

miércoles 12 de enero de 2011

BLOG-ADVANCED (GREEN BOOK)

BLOG ABOUT TASKS AND PROJECTS.
(Los alumnos deberán hacer un blog donde subirán todos los trabajos de análisis, síntesis y ensayos y entregar links para ser revisados por los maestros).
ADVANCED ENGLISH PLAN (GREEN BOOK).

QUESTION 1: WHAT DOES FRIENDSHIP MEAN?
1. Make a survey about friendship.
http://www.friendshipday.org/about-friendship-day.html
http://www.friendshipday.org/friendship-day-history.html

QUESTION 2: WHAT MAKES A DREAM JOB?
1. Decide how to achieve your goal of getting a job.
http://jobsearch.about.com/od/careertests/a/careertests.htm
http://jobsearch.about.com/od/interviewquestionsanswers/qt/answergoals.htm
http://www.suite101.com/content/how-to-write-effective-annual-job-goals-a186234

QUESTION 3. WHAT ARE FAVORS FOR?
1. Look for information about favors.
2. Make a survey about favors (using the following expressions can you, could you, would you mind, I was wondering if…)
3. Project about favors (watch the movie “The chain of favors”).
http://www.askmen.com/money/mafioso/48b_mafia.html#

QUESTION 4. HOW IMPORTANT ARE CONVENTIONAL NEWSPAPERS NOWADAYS?
1. What kinds of traditional newspapers are available and how many people read them?
2. How many virtual newspapers are there?
3. Compare both types and make one.
http://wiki.answers.com/Q/What_are_the_different_types_of_newspaper

QUESTION 5. WHAT KINDS OF CULTURES ARE THERE?
1. Culture shock, find information, make an essay.
2. Culture tolerance, make a survey.
http://en.wikipedia.org/wiki/Culture_shock
http://www.tamu.edu/classes/cosc/choudhury/culture.html
(Watch the video)

QUESTION 6. WHAT ARE THE FIVE BIGGEST PROBLEMS IN YOUR COMMUNITY?
A. MAKE A SURVEY
B. TAKE PICTURES OR VIDEO
C. SHARE SOLUTIONS
http://mama.indstate.edu/users/gejdg/urban11.pdf
http://wps.prenhall.com/hss_kornblum_socprob_11/12/3111/796637.cw/index.html

QUESTION 7. ELECTION TIME
1. Political parties. What do you think about them (write an essay).
2. Candidates. (Write a speech as if you were a candidate).
http://en.wikipedia.org/wiki/Election
http://en.wikipedia.org/wiki/List_of_political_parties_in_Mexico

QUESTION 8: HOW IMPORTANT IS EDUCATION?
A. Educated people, name three or four examples and how they became successful.
B. Street smarts (Non educated people) name three or four examples and how they became successful.
C. Conclusions. (essay).
http://www.tampabay.com/news/humaninterest/article1116224.ece

BLOG--NIBE

(Los alumnos deberán hacer un blog donde subirán todos los trabajos de análisis, síntesis y ensayos y entregar links para ser revisados por los maestros).
QUESTION: UNIT 8.
WHAT KIND OF PROBLEMS MIGHT PEOPLE EXPECT IN THESE DEPARTMENTS OF A COMPANY?
1. Accounts /Personnel / Sales / Warehouse /Factory /Transport / Purchasing
1. look for information about each department
http://www.essays.se/about/problems+in+company/

http://www.inc.com/magazine/20040201/nbrodsky.html#
www.essays.se/about/problems+in+company/ -
http://www.fastcompany.com/magazine/140/made-to-stick-stop-solving-your-problems.html
(entrar hacer comentarios que serán checados por los maestros.)

QUESTION: UNIT 9.
WHEN WAS THE LAST TIME YOU TRAVELLED TO ANOTHER COUNTRY (OR ANOTHER PART OF YOUR COUNTRY ) WHAT DID YOU DO THERE?
MAKE A BUSINESS TRIP PLAN OR PROJECT TO DIFFERENT COUNTRIES.
1. Look for information about cities, hotels, flights, rates etc.
http://travel.hotels-and-discounts.com/hotel/searchresults?currencyCode=MXN&userCity=san+francisco%2CCA%2CUS&additionalDataString=additionalData2%7C221684461%7C%7CadditionalData1%7CsME396666966067867%7C%7CvrBookingSource%7Cnull&locale=es_MX_MX&searchParam=5603B51F-EFAE-483E-9073-E7CECB95F048&searchType=DESTINATION&cid=59562
http://www.allcountries.org/maps/north_america_maps.htmlhttp://www.photius.com/wfb2001/airport_codes_alpha.htmlwww.swlauriersb.qc.ca/english/.../travelwq.htmwww.beth.k12.pa.us/schools/.../kgwebquest.htm- www.beth.k12.pa.us/.../kgwebquest/kgwebquest.htm - iw3c2.cs.ust.hk/WWW5/www5conf.inria.../Overview.htmlcmcweb.lr.k12.nj.us/webquest/reca.htm - www.sdst.org/shs/library/ancientwq.html - jknowles42.tripod.com/travelagentwebquest
QUESTION: UNIT 10:
WHICH ARE SEVEN PRODUCTS, (GOODS AND SERVICES) THAT ARE PRODUCED OR PROVIDED IN YOUR CITY OR REGION? AND WHAT COMPETITION DOES EACH PRODUCT FACE?
1. Look for information about different brands, types, image and advertisement as well as potential customers.
http://caplen2007.blogspot.com/2007/12/webquest-el-marketing-mix_13.html
(Blog --web quest to make)
http://www.websitemarketingplan.com/
http://www.marketing-xxi.com/
http://www.monografias.com/trabajos7/mark/mark.shtml#mix
http://es.wikipedia.org/wiki/Marketing#Concepto
http://www.marketingdirecto.com/
http://www.marketinet.com/ebooks/manual_de_marketing/manual_de_marketing.php

QUESTION UNIT 11:
How would you hold a meeting to organize social event s ( a company picnic, a departmental party, a group social evening, a class excursion, a congress.?
1. First of all, draft an agenda to include all the most important points or steps to follow up.
2. organize a video conference. (invite whomever you want)
http://bl159w.blu159.mail.live.com/default.aspx?rru=getmsg%3fmsg%3d9DBA0C86-189A-11E0-9D4C-00215AD7130E
(Regional library)
http://www.google.com.mx/search?source=ig&hl=es&rlz=1G1ACAW_ESMX414&q=different+kinds+of+meetings+&btnG=Buscar+con+Google&aq=f&oq=
PDF FILE
http://www.meetingsupport.org/node/410 http://www.brighthub.com/office/entrepreneurs/articles/82887.aspx

(BLOG, TO COMMENT)

QUESTION UNIT 12:
WHICH OF THE PRODUCTS YOU USE EVERYDAY DO YOU KNOW HOW TO USE ?
1. Find about at least 5 diagrams or processes, and explain in your own words how the product works.
http://www.easycomputertips.com/article-howtouseyourpc-thebasics.html
http://www.helping-you-learn-english.com/how-to-use-a-photocopier.html
http://www.youtube.com/watch?v=W8BkQQGus88
(videos you tube how to…)

QUESTION UNIT 13:
WHAT IMPRESSION DO YOU TRY TO GIVE IN AN APPLICATION LETTER?
1. Find about people´s attitude on next points, by making some interviews. (at least 10).
Working under stress, dealing with people in English, travel, work experience, health, working with other people, administration, education and training, personality and present job.
http://jobsearch.about.com/od/jobapplications/Job_Applications.htm
http://www.bls.gov/oco/oco20043.htm

QUESTION UNIT 14:
WHICH ARE THE BENEFITS OF NEW FIVE PRODUCTS YOU´VE RECENTLY BOUGHT?
1.First of all find about the wholesale price/ the recommended retail price/ how quickly the goods could be shipped/ what kinds of customers the products would appeal to/ why your customers might find the product attractive/ how each item is packed/ if the product is supplied complete and ready to use/ where the product is manufactured and how.
2. List the features and benefits of the products.


QUESTION UNIT 15:
WHICH IS YOUR SPECIAL PROJECT?
1. Exposition about the product.

miércoles 8 de diciembre de 2010

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