VOCABULARY. PRACTICE VIDEO 8 DEALING WITH PROBLEMS

VOCABULARY

Replacements: new goods to relace the faulty

warranty: guarantee, written promise to repair or replace faulty goods.

It’s up to you to sort it out: It’s your responsibility to find a solution.

A service issue: The responsibility of the service department.

Being Professional: Behaving in a responsible or professional way.

Odd: Strange

Priority: Most important

Extension: Extra period of warranty

Faulty parts: parts that are broken or don´t work.

Clear this with me: Get my agreement.

In stock: Available now.

Practice Video 8 Dealing with Problems

8.1 Watch 8.1 and then discuss these questions:

• Jim has to do something. What do you think he should do? 

he should find a solution

• What does Liz want Microflex to do?

she wants to replaced the machine

• What do you think is going to happen?

Jim offers to replaced the machine 

8.2 Watch 8.2 and then discuss these questions:

• in this case, who do you side with, Jim or André?

 Andre

• Who has to find the solution?

they need to work in team

• What kind of relationship do Jim and André have?

They are colleagues

• How should they behave when working together?

 

8.3 Watch 8.3 and discuss these questions:

• Is Liz convinced by what Jim says? Why/ why not?

maybe she is not convinced, because the machine doesn’t work

• What solution do you think Jim will suggest?

He is going to suggest replacing the machine.

• Do you think André will support this solution?

No, I don’t think so.

 

8.4 Watch 8.3 and discuss these questions:

• What are they going to do now?

They will have to apologize

• Jim has to phone Liz and tell her the bad news. What should he say to her?

He should apologize and tell her they don’t have any other machine in stock.

• What do you think she will say to him?

She will tell him that she wants a solution soon.

• What do you think will happen in the end?

Liz’s company won’t buy Microflex anything.